A quick look at SunView Software’s enterprise ITSM solution, ChangeGear. ChangeGear is a web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. ChangeGear includes the seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, and a Configuration Management Database (CMDB). ChangeGear automates IT processes and streamlines many of the repetitive tasks required to effectively manage demanding environments. An intuitive user interface and built-in ITIL processes enable IT staff to accelerate response times, resolve incidents more quickly, and restore normal operations — all while minimizing the negative impact on business operations. With ChangeGear, IT support staff can accelerate ticket resolution and achieve 360-degree visibility into IT service support processes.
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Category, Type, Item, Cause, Sub-Cause, etc. Where do you start and how do you make your organizations categorization scheme make sense to 1st level engineers, customers and report stake holders? This webinar will focus on the various ways that organizations can benefit from changes to their ITSM software categorization. To see the documentation on this video please visit our blog www.servicesphere.com To see the entire video in HD www.vimeo.com