ITSM Software

OVUM Butler Group Releases Technology Audit on ICCM’s e-Service Desk

OVUM Butler Group Releases Technology Audit on ICCM’s e-Service Desk











London, UK — December 23, 2009

ICCM Solutions today announced the release by OVUM Butler Group of their technology audit specifically on ICCM’s IT Service Management (ITSM) and Helpdesk software. By utilising Metastorm BPM® as a business technology and building ITIL® aligned processes from the ground up, ICCM’s software allows instant process and business integration from within the ITSM toolset.

The report that was produced by Stephen Mann, Senior Analyst for OVUM states that: “ICCM, through the use of BPM, differentiates itself from the ITSM vendor pack with a solution that delivers the required functionality with the additional benefits of BPM. Mann continues: and, in Ovum’s opinion, this will stand it well in what is now an overpopulated ITSM tool market.”

Mann further explains: “ICCM’s ITSM software portfolio delivers against all of the core ITIL v3 processes (with flexibility based on customer need), and should be considered by any organisation, from mid-sized SMEs upwards, seeking to meet corporate requirements for an ITSM-enabling tool.

James Gay, Director, Sales & Marketing for ICCM explained; “This independent audit confirms that ICCM adds a unique approach to the ITSM product landscape in that it leverages the capabilities and functionality of BPM technology to provide unrivalled flexibility and agility, with customers achieving rapid deployment times simply not capable with other established ITSM toolsets.”

ICCM has already beaten World Leaders in the IT Service Management field with investment into our product from many global brands, including, Tesco, BBC Worldwide, Qualcomm, DHL and The British Transport Police to name a few.

About OVUM Butler Group:

OVUM is a resolutely independent advisory organisation, combining the ICT expertise of Datamonitor Technology, Butler Group and Ovum Tech, with Datamonitor Group’s 350 business analysts and relationships with 18 of the largest 20 global corporations; and, is uniquely positioned to provide practical advice to the technology, telecoms and other business sectors. OVUM’s clients have access to research and support from best-in-class analyst and consulting teams, turning analysis and insight into action. Research and advisory services make clients’ planning more effective, and help them to identify and assess relevant business opportunities. OVUM doesn’t just advise its clients, it collaborates with them to help them exploit these opportunities and to turn them into business results. At the heart of OVUM’s approach is its mission to help, to be approachable, responsive and focused on clients’ business issues, and to provide pragmatic and actionable advice and recommendations.

About ICCM:

Extraordinary Service Desk Software created within the Leading Process Improvement Architecture

ICCM’s core objective is to provide revolutionary software and superior services to organisations aspiring to Best Practice Service Management. Rather than the legacy “application development” driven approach that many vendors in the market have adopted, ICCM’s forward-thinking approach blends their first-class ITIL® aligned Service Desk tool with the functionality of business technology in the form of Metastorm BPM®. This collaboration delivers unparalleled Service Management capabilities across all industries and business functions in almost every geographical region.

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