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Cherwell Software Inks Sponsorship of ServiceSphere?s Thought Leadership Webinars

Cherwell Software Inks Sponsorship of ServiceSphere’s Thought Leadership Webinars


Colorado Springs, Colorado — November 18, 2009

Cherwell Software, a leader in developing ITIL® and PinkVerified™ IT Service Management software solutions that bring enterprise-level functionality at a mid-market price, reached agreement with ServiceSphere, for formal sponsorship of ServiceSphere’s Thought Leadership Webinar Series, an on-going series of provocative, thought leading seminars on a variety of topics germane to the advancement of the IT Service Management profession. ServiceSphere is an independent industry resource organization dedicated to grassroots information for IT professionals of all levels. As an independent organization, ServiceSphere does not align itself with any Service Desk Software Vendors as resellers and is proud to be Service Desk agnostic.

“Cherwell is delighted to become the flagship sponsor of ServiceSphere’s Thought Leadership Webinars given that these highly informative and thought-provoking sessions help the IT Industry think outside the box,” stated Vance Brown, CEO of Cherwell Software, “ServiceSphere isn’t afraid to challenge the status quo in its quest to continually examine, rethink, redefine and improve the role of IT and Service Management, and this approach fits in well with the cutting edge capabilities of Cherwell Software.”

“Not every software company ‘gets’ the seismic changes trembling below the surface of the Service Management industry,” noted Chris Dancy, Founder of ServiceSphere, “and we’re thrilled that one of those that does, Cherwell Software, is willing to sponsor our thought provoking webinars.”    



Categorization Best and REAL Practices (December 18, 2009)

Category, Type, Item, Cause, Sub-Cause, etc. Where do you start and how do you make your organizations categorization scheme make sense to 1st level engineers, customers and report stake holders? This webinar will

focus on the various ways that organizations can benefit from changes to    their ITSM software categorization.

ITIL in Small Companies (January 15, 2010)

ITIL, the savior of the IT community. Well for all of its great features and suggestions, there is a place in this world for ITIL in the small business. Small scale ITIL is a great place to get your feet wet before you have to pay consulting fees to align your business and your IT. See what small companies or large companies can borrow from ITIL to get quick value and get the new religion!

Certifiable! The Business Of ITIL (February 19, 2010)

ITIL certified practitioners, ITIL certified software, The OGC, APM the list goes on and on. In “The Wizard of OZ”, Dorothy found out that the “wizard” was not who she thought it was. This webinar looks at the companies, agencies and business around the ITIL machine. Hold on, you’re not in Kansas anymore.

Why ITMM over ITSM? (March 12, 2010)

You have your ITIL, COBIT, CMMI frameworks in place. You survey your customers and the service management machine is running nicely. What to do next? ITSM (IT Service Management) will help align your process and your IT organization. What do you do when it is time to move to the next step? How do you change the perception of your IT organization? Enter ITMM (IT Marketing Management), now it’s time to “sell” the service desk and this webinar will help you market your service desk to the rest of the organization.

Support Goes Home: How Organizations Deal with the Number of Users Accessing Technology from Home (April 23, 2010)

Details: The 1990 United States census showed over 2 million home based workers. Studies by IDC estimate in 2007 this number increased to over 8 million teleworkers. The facts are in, knowledge workers are staying home. The Service Desk has to rise to these new challenges, and the pain is real. Find out how your service centers can adapt as support goes home!

For more information, visit Cherwell Software at or visit ServiceSphere at

About Cherwell Software, Inc.

Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated Pink Elephant verified modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management – just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ customers include such companies as TV Guide, The Weather Channel, Bloxx, Cherwell District Council, The University of Minnesota, Hallmark Services, Ipsos Mori and Ohio State University.

Headquartered in Colorado Springs, with UK offices in Brinkworth, England, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.” Please visit for more information about Cherwell Software.

ITIL® is a Registered Trademark of the Office of Government Commerce in the United Kingdom and other countries. Cherwell Service Management™, Cherwell Service Desk™ and the Cherwell logo are the property of Cherwell Software, Inc. Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

About ServiceSphere:

With over 20 years of experience, ServiceSphere is one of the most established and respected international providers of IT Marketing Management, IT Service Management, Customer Service Solutions and Thought Leadership. ServiceSphere now has over 100 customers around the world. Its headquarters are located in the United States, with offices in the Europe and Asia Pacific. For further information, please visit our website at

For press inquiries, please contact:

Lourdes Hanson


2613 Cherry St

Denver, CO 80207

Phone: 888 428 3306

ServiceSphere is a registered trademark of ServiceSphere LLC. All other trademarks, registered trademarks or service names are the property of their respective owners.



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