ITSM Software

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iET Solutions Extends Growth, Leadership in IT Service Management and Software Asset Management Markets with Solid Annual Fiscal Results in 2009

Framingham, MA — March 20, 2010

iET Solutions, a leading global supplier of IT Service Management solutions, today announced continued, steady growth during fiscal year 2009, as well as solid results for the fourth quarter in 2009, both of which ended on December 31, 2009. The announcement was made at the HDI Annual Conference at the Rosen Shingle Creek in Orlando, Florida, taking place March 15-19, 2010.

iET Solutions maintained a solid performance during the FY ’09 with revenues increasing 14%, compared with the FY ’08, which is twice the industry’s average growth rate. Compared to fiscal year 2008, iET Solutions’ overall profits in fiscal year 2009 increased 118% with the addition of 23 new customers and an increase in overall deal size by over 20%. The broad appeal of iET Solutions’ IT Service Management (ITSM) and Software Asset Management (SAM) products were a result of adoption by enterprise organizations and expansion in North American and Australian regions, as well as a continued strong presence in EMEA.

“2009 was a challenging year for a lot of companies, as well as their clients. Fortunately, as our latest annual results indicate, iET Solutions was able to rely on the benefits our products bring to organizations to achieve a record breaking year,” said Walter Elliot, CEO of iET Solutions. “In 2009, we focused on strengthening our position in North America and EMEA as a leader in ITSM solutions, and entered into the SAM market with the industry’s first entitlement-based SAM solution, iET License Entitlement Center. In 2010, we’ll continue executing on that vision and listening to the needs of our clients in order to provide the industry with technology innovations that help increase the efficiencies of IT departments and reduce those organizations’ IT costs.”

About iET Solutions

iET Solutions is a leading global supplier of IT Service Management and Software Asset Management solutions for mid-tier and large enterprises. By providing a fully integrated, customizable IT Service Management solution built around ITIL best practices, along with the only proven immediate process analyzing and optimizing capability, and a best-of-breed license entitlement management solution, iET Solutions allows its customers to streamline service operations, enhance customer service, improve profitability, reduce IT costs and mitigate audit risks. More than 600 customers in 26 countries partner with iET Solutions to drive the success of their IT infrastructure. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, Great Britain, and North America. For more information, visit or call +1-866-iET-1850.

iET® is a Registered Trademark of iET Solutions, LLC. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. Copyright © 2010 iET Solutions. All rights reserved.


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TechExcel Showcases ServiceWise U at Campus Technology 2010

Lafayette, CA — July 19, 2010

TechExcel, Inc., a leading provider of IT Service Management (ITSM) software, will showcase its ServiceWise U solution suite at Campus Technology 2010, taking place July 19 – 22, 2010 at the Seaport World Trade center in Boston, Massachusetts. The company will share how its ITSM solution supports successful universities and educational institutions throughout the world.

TechExcel ServiceWise is a configurable and scalable software suite for helpdesk management and IT service management. ServiceWise U provides a set of pre-configured helpdesk and ITIL solutions from the TechExcel Service Suite that are tailored specifically for the digital campus. It helps automate and streamline IT helpdesk activities with configurable workflows, process approvals, email integration, IT project management, integrated knowledge management and dedicated student self-service portal. The powerful features and the ease of maintenance make ServiceWise U a powerful solution for University and College systems worldwide.

“TechExcel’s presence at Campus Technology 2010, speaks to our commitment of providing feature-rich and benefit-oriented solutions to the education sector,” said Tieren Zhou, founder and CEO for TechExcel. “ServiceWise was architected to provide totally configurable helpdesk and IT service solutions. The challenge for universities, that need high-end enterprise ITSM solutions, is that these same solutions often require extensive effort to maintain and are unpredictably expensive for total cost of ownership – ServiceWise U is the smart alternative.”

TechExcel has successfully helped several universities including University of Princeton, East Carolina State University, and University of Berkeley to switch to TechExcel’s ServiceWise solution to manage their helpdesk and total IT service processes with a much lower and controllable cost of ownership. For more information on ServiceWise U, visit

TechExcel will be exhibiting at booth #446 on the exhibit show floor. To see a live demo you can either visit the TechExcel booth during exhibit hours or email sales(at)techexcel(dot)com to set-up a dedicated meeting. Additional information on TechExcel and its award-winning solutions can be found at

For more information about Campus Technology 2010 please visit

About TechExcel                                        

TechExcel, Inc. is the leader in unified Application Lifecycle Management as well as Support and Service solutions that bridge the divide between product development and service/support. This unification enables enterprises to focus on the strategic goals of product design, project planning, development and testing, while enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel has over 1,500 customers in more than 42 countries and maintains offices in Chapel Hill, North Carolina, London and Beijing. For more information, visit or call 925-871-3900 in the United States or +44 (0)20 7470 5650 in the United Kingdom.

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Darroll Buytenhuys Joins SAManage as President

Darroll Buytenhuys Joins SAManage as President

Seattle, WA — July 22, 2010

SAManage, a leading provider of on-demand IT management software, today announced the appointment of Darroll Buytenhuys as its President. In his new role, Mr. Buytenhuys will oversee all aspects of the company’s sales and channel development strategy. He will also be responsible for defining and executing its plan for ongoing growth in the coming years.

Mr. Buytenhuys most recently served as a Senior Vice President and Officer at BMC Software, where he managed all company operations across Europe, the Middle East, Africa, and Asia Pacific with responsibility for over 3,000 employees in 42 countries. Prior to joining BMC, he was President of North American Operations and Worldwide Chief Operating Officer (COO) for New Dimension Software, an Israeli technology company later acquired by BMC for $ 800M.

“Darroll’s extensive experience in the IT management market makes him the ideal choice to lead the SAManage team as we embark on a journey of aggressive expansion,” said Doron Gordon, CEO of SAManage. “Together with Darroll and the go-ESI team, we are well positioned to serve our enterprise customers, and to take our service to the next level.”

SAManage recently formed an alliance with go-ESI, a partnership of former BMC executives focused on introducing enterprise software innovations to IT leaders. Through the partnership, SAManage will expand its presence throughout North America and Europe, targeting companies currently using legacy on-premise enterprise IT management solutions. By making SAManage solutions more readily available to companies like these, the alliance will allow them to achieve the same level of functionality, at a fraction of the cost and burden they are stuck with today.

SAManage SaaS-based IT asset management (ITAM) and IT service management (ITSM) software provides enterprise customers with an innovative, easy-to-use SaaS service that significantly reduces total cost of ownership. With SAManage, enterprises can leverage powerful, yet cost-effective tools to help better manage their IT systems, and enhance related support operations.

“I’m thrilled to be joining an exciting and innovative company like SAManage,” Buytenhuys adds. “They’ve proven to be a visionary in the SaaS IT management market, with a strong commitment to innovation, functionality, and customer satisfaction. I am looking forward to leading this capable team to become a true leader in the market.”

About SAManage

SAManage is a leading global provider of on-demand IT management solutions that help organizations better control their IT inventory, organize licenses and contracts, detect risks and license compliance gaps, and provide IT help desk service. SAManage empowers companies of all sizes with IT management capabilities that were previously available only to large organizations, making it easy to automate and simplify the daily tasks associated with establishing IT governance, control, compliance, and user satisfaction. For more information, visit or call 1-888-250-8971.



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Sunrise Software Named As Finalist In Information Age Awards 2009

Chessington, UK — January 6, 2009

Sunrise Software, an independent provider of IT Service Management software, is a finalist in the ‘Information Management’ category of the highly regarded Information Age Awards 2009. To view the video award entry and to vote for Sunrise Software, please visit:

Over the last 12 months, Sunrise Software has further secured its position as a leading ITSM software provider due to its unrivalled solution set, designed to meet different requirement levels, ranging from a conventional call logging system, to a fully ITIL compatible service management solution. Sunrise Software’s flagship product, Sostenuto, is an advanced, browser-based IT service management solution which offers a fully integrated ITIL package, featuring pre-built processes for every ITIL discipline.

Sunrise Software has been recognised for its cutting-edge software and services in the field of information management, which has led to significant and sustainable business value for its vast customer list, which includes Anglian Water, Mothercare, Harper Collins and the Rugby Football Union.

Commenting on the announcement, Tom Weston, CEO of Sunrise Software commented: “Information Age is recognised for providing quality news, analysis and insight for IT and business leaders. To be a finalist in the Information Age Awards is not just an honour, but recognition of the dedication, investment and commitment Sunrise has made to delivering first class solutions to its impressive list of blue chip customers.”

About Sunrise Software

Sunrise was founded in 1994 and is a leading independent provider of IT Service Management solutions.

Its customer base includes over 1,000 blue chip and public sector organisations, including names such as Anglian Water, Mothercare, Bank of New York, the NHS, QVC, Harper Collins, Rugby Football Union and Landesbank Baden Wurttemberg.

Sunrise is widely recognised for excellent service, and product innovation is key to its long-term vision. This is the strategy behind the launch, in 2003, of Sostenuto ITSM, a process driven, entirely browser based solution to complement Enterprise, its well-established client-server offering.

2007 saw the launch of Sostenuto Foundation, a browser-based solution that offers the core ITIL processes out of the box. Foundation allows customers to take a step-by-step approach to ITIL, an alternative to the ‘ITIL all-in’ approach available with Sostenuto ITSM. For further information, please visit


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TechExcel Wins SD Times 100 Award for Application Lifecycle Management

Lafayette, California — June 4, 2007

TechExcel, Inc., the leading provider in unified Application Lifecycle Management (ALM) and IT Service Management (ITSM) software, today was named a winner of the fifth annual SD Times 100 award in the “Application Lifecycle Management,” category. The SD Times 100 recognizes 2007’s leaders and innovators of the software development industry. The List will be published in the June 1, 2007 issue of BZ Media’s SD Times print edition and online website site in recognition of the leaders and innovators of the software development industry.

“The winners of this year’s SD Times 100 awards have demonstrated their leadership in shaping the software development industry,” said David Rubinstein, Editor-in-Chief of SD Times. “We took into account each nominee’s products and services, its reputation among development managers, and the new ideas it brought out. These select individuals and organizations are the ones we’ve identified as helping to move the art of development forward.”

Specifically regarding TechExcel, which was recognized in the “Application Lifecycle Management” category, the editors wrote, “By integrating its three main development

products into one package, TechExcel elbowed its way to a much greater piece of the ALM pie.”

“This SD Times 100 award is an important achievement for TechExcel because it validates the growing interest in ALM solutions among the software development community. We are honored that the industry is embracing technologies that, as we see it, will enable them to more tightly manage and make the software develop process more efficient. We are proud to be recognized as a leader and innovator in this emerging market segment,” said Dr. Tieren Zhou, CEO and Chief Software Architect at TechExcel.

TechExcel’s application lifecycle management and service and support software solutions are globally deployed by a large number of Fortune 2000 companies.

For more information about how TechExcel solutions are making the business of software development more efficient, see

About TechExcel

TechExcel, Inc. is the leader in unified Application Lifecycle Management and Support and Service solutions that bridge the divide between product development and service/support. This enables enterprises to focus on strategic goals of product design, project planning, development and testing, as well as enabling transparent visibility with all customer-facing initiatives. Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1,500 customers in more than 42 countries worldwide. For more information, visit or call 925-871-3900 in the United States or +44 020 8322 7700 in the United Kingdom.

About SDTimes

BZ Media LLC ( is a New York-based media company combining the best of print and Internet publishing with industry-leading technical conferences and expositions. BZ Media’s SD Times ( is the twice-monthly newspaper of record for the software development industry. SD Times reaches more than 60,000 subscribers in 131 countries.


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