ITSM Software

assyst by Axios Systems Provides the Express Route to IT Service Management Success

Australia (PRWeb UK) March 26, 2010

Axios Systems, the world’s leading provider of IT Service Management (ITSM) software, announces another new win with Corporate Express Australia Limited, one of Australia’s leading single source suppliers of office essentials and solutions, who have chosen assyst as their enterprise IT Service Management solution.

The recent deal with Corporate Express expands on an already impressive portfolio of retail organizations using assyst, such as Arcadia, Shop Direct Group and Kingfisher in the UK, and Canadian Tire in Canada.

The win also adds to Axios’ success in Australia with new customers such as M2 Telecommunications, Secure Parking and the Institute for Molecular Bioscience from the University of Queensland coming on board in late 2009.

Corporate Express Australia Limited is an ASX listed company with a turnover of approximately AUD $ 1.3 billion in 2008. Corporate Express has become one of Australia’s leading single source suppliers of office essentials and solutions.

Corporate Express’ online ordering system NetXpress supports over 65% of their business and over 280,000 users. Internally, Corporate Express services a large number of employees and the organization also provides IT services to their own customers as part of their impressive portfolio. Its other core offerings include the supply of office products, office furniture, print management, promotional items, canteen and catering goods, promotional marketing and safety and janitorial supplies.

There are approximately 2600 internal IT users and 1500 external customers, who will also now be supported by the assyst software.

Corporate Express chose assyst to replace HP Service Desk. assyst by Axios Systems has the ability to service the organization’s many customer service groups, and has the scalability to grow with the company moving forward.

The organization is currently implementing Change and Configuration Management with multiple interfaces to IT systems and management platforms for Configuration Item data, and for the automation of managing incidents that are created through proactive monitoring platforms.

Phase one of the implementation also incorporates Incident Management for the internal Service Desk and the NetXpress Service Desk, supporting all internal IT users and external NetXpress customers. This will be followed by adding the required ITSM platform for the IT Solutions (ITS) group into assyst, for the purposes of enabling greater process efficiency and effectiveness.

Garry Whatley, CIO of Corporate Express says, “The speed and simplicity in which we were able to implement the solution was impressive. We were hamstrung with our previous service delivery tool in rolling out our ITIL process journey. I’m highly confident now that we not only have the right tool in place to accelerate our service delivery objectives but also one that will ensure we are able to raise the bar across the entire service delivery portfolio for our internal and external customer base.”

Andros Symeonides, Senior VP Business Development at Axios Systems says, “Corporate Express is an evolving company who will certainly reap the benefits of an integrated IT Service Management solution such as assyst. We are extremely proud to have an association with such a dynamic, expanding business as part of our customer base.”

About Axios Systems

Axios Systems is the world’s leading provider of IT Service Management (ITSM) solutions. Its customer-centric approach, combined with its award-winning software, enables customers to improve their Service Delivery and Support and deliver Continual Service Improvement (CSI) by helping to align and realign IT services to changing business needs, supporting business processes and improving productivity.

Benefiting from more than 20 years of development and investment around Best Practice principles, Axios Systems’ core solution, assyst, built around its market-leading Configuration Management Database (CMDB), intuitively steers users through the ITIL (Information Technology Infrastructure Library) processes which help organizations transition toward the next generation of ITSM and Service Desks. assyst offers a unique lifecycle approach to ITSM with the integration of all ITIL processes (including Incident, Capacity, Problem, Change, Asset, Configuration and Service Level Management), twelve of which have been verified by Pink Elephant’s PinkVERIFY service as compatible with industry best practices (based on ITIL V3), in a fully integrated, out-of-the-box application. It empowers management with a dashboard-based transparent view of real-time performance against Service Level Agreements (SLA), and Operations Level Agreements (OLA).

Implementing assyst into an organization optimizes IT infrastructure efficiency, reduces overheads and lowers the total cost of IT ownership (TCO), helping to ensure a significant return on investment (ROI) with rapid time-to-value. Axios also offers a comprehensive set of consulting and training services to support ITSM best practices in an organization.

Axios is headquartered in the UK, with offices across Europe, the Americas, Middle East and Asia Pacific. Axios’ global presence is further strengthened with a worldwide network of partners. For more information, visit:

ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the U.S. Patent and Trademark Office.

About Corporate Express

Corporate Express Australia Limited is one of Australia’s leading single source suppliers of office essentials and solutions, with a product offering including office products, IT solutions, business furniture, print management, canteen and catering supplies, promotional marketing, facility supplies and education products. With over 50 offices around Australia and New Zealand, customers can access products and consolidate orders regardless of location and with next day delivery in most capital cities.


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