ITSM Software

What Kind of Jobs are Business Development Jobs?

Business development is a term or role used that reflects a number of responsibilities within a company or organisation. It is a term used to bring together all the tasks and roles that are involved in growing and strengthening a business.

With a number of responsibilities involved within business development, it is clear that a number of positions exist which aid the growth of a business. Alternatively there also exists a role such as a Business Development Manager (BDM) that is a culmination of all of these roles. This type of position is usually quite senior and a BDM would be in charge of a team, responsible for the growth of the company.

So what are the jobs that aid the business development? Well the development of a business crosses many boundaries but can include any of the following jobs:




These jobs are at the heart of business development as they drive the business forward. The more that is sold, the more a business will grow. Sales departments of businesses can involve many different techniques including direct sales, business to business, agency based sales, or indirect sales such as web based sales or catalogues.

It is the role of a sales manager or BDM to oversee the sales techniques and methods deployed. Different sales strategies are implemented, and the success of which shall determine their effectiveness and longevity.





It is important for existing customers and potential customers of any business to be communicated to effectively. There are different levels of marketing jobs, but they revolve around the idea of developing a strategy, creating marketing material and communicating this to existing and potential customers.

Marketing strategies are created based on information gathered regarding target audiences and the right products and services to promote. The management of these relationships, if successful, will inevitably be to the benefit of the business.


Information Management


In order to know who to sell and market to, businesses need information or market research. The information management roles are again an integral part to the business development as they provide the knowledge to direct the business. Having knowledge to act on in terms of marketing and selling will make for a far more efficient and effective business development as the company will know who to target and why. If not it could be wasted time, money and resources.


Customer Service


The face of the company or business is a crucial part to making sure customers and clients are happy with the service or product that a business is providing. Those working in customer service may not realise it, but they are providing a vital cog in the wheel of the development of a business.

For a BDM or customer service manager it is important that they get the best out of their staff. A happy workforce is an effective workforce and so part of the business development strategy is to make sure those representing the company are giving themselves and the company a good name.


Business Development


The overall function of business development is to therefore develop the business. The roles placed within this term really revolve around two functions. The client side, so that the sales and customer service and the operational side, so that’s the information management and marketing.

Successful businesses work when all roles come together in a connected and systematic way. This is what the BDM is usually responsible for. Depending on the size of the business the role of the BDM can vary and is flexible, but the abovementioned roles are what usually fall within its remit.

Vincent Rogers is a freelance writer who writes for many UK businesses. He recommends Executives on the Web for finding Business Development Jobs


Find More IT Service Management Articles

No comments

Telecom’s framework

Every business ought to have its own policies, standards and code of practice to which all aspects of its operation must adhere. In the telecommunications industry, the most widely recognised and used set of standards is the Enhanced Telecom Operations Map or eTOM.

eTOM was developed in 1995 through the contributions of over 35 TeleManagement Forum members and was approved officially in 2004 by the International Telecommunications Union. eTOM was built on the need to support processes of the entire service provider (top down). It is regularly updated to reflect industry changes.

eTOM describes the full scope of business processes required by a service provider and defines key elements on how they interact creating a guidebook that has become the common business language for the telecommunications industry.

It is essentially a set of guidelines, a framework with which telecommunications service providers can identify key business processes. It delivers a business process model. It focuses on cutting edge technologies and internet related telephony. It describes the full scope of processes required by service providers, defining key elements and explaining how they interact. The resulting guidebook has become “the common business language for the telecommunications industry.”


Industry experts explain that eTOM “describes and analyses different levels of enterprise processes according to their significance and priority for the business. The framework serves as the blueprint for process direction.” It outlines software boundaries for suppliers while highlighting required functions that their products must support.

eTOM is broken down into three major process areas:

1) Enterprise Management: which covers strategic and enterprise planning, knowledge and research management, financial and asset management and enterprise risk management.

2) Operations: includes customer relationship management, service management and operations and supplier/partner relationships.

3) Strategy, Infrastructure and Product: marketing and offer management, service and resource development and supply chain development.

Telecom organisations can use the framework to measure and streamline their own services, it is a neutral reference point from which internal process re-engineering needs, partnerships, alliances and general working agreements with other providers can be established.

The above is merely an overview of the basics, to gain a more in-depth understanding of the horizontal and vertical framework processes.

Adam Kelvin he is an eminent writer. He wrires on business related issues. For more information on business process framework he reffers you to visit

No comments

The Art of Service Launches the ITIL V3 Foundation Exam Prep, a New Online Exam Preparation Course for ITIL V3 Foundation Exam Candidates

Brisbane — October 10, 2007

Passing Your ITIL V3 Foundation Exam – The most comprehensive new online exam preparation course and ITIL Foundation Study Aid, The Art of Service has made passing the ITIL Foundation V3 exam a lot easier by launching a new online exam preparation course for ITIL V3 Foundation candidates available only from The Art of Service.

The Art of service’s ITIL V3 Foundation exam prep offers all the 7 modules for the ITIL Foundation V3 exam comprising of 80 questions in total designed to help candidates pass the ITIL V3 Foundation Exam.

IT begins with a full-length diagnostic test that identifies where candidates should be focusing their efforts.

Candidates then can review weaker topics in the individual process area modules. At the end of each module, candidates complete a progress-tracking test.

At the end of the program, The Art of Service provides a final, full-length test to assess ITIL V3 exam readiness. The Art of Service has a long-standing history of commitment to helping clients advance their IT Service Management careers.

The ITIL V3 exam prep contains full details of the Official ITIL V3 Qualification. Suitable for those taking the foundation exam, it provides an overview of the purpose, objectives, and format of the examination. This online exam preparation offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam.

Key features:

No comments

Caimit Announces Free CMDB-Modeler Starship 7

— October 20, 2007

Caimit Software announces today the CMDB modeler Starship 7. Caimit Starship 7 enables users to quickly and efficiently create and visualize data models. The user interface of Starship 7 is so intuitive that CMDB architects can adapt the database structure to the requirements of their company without any programming knowledge. Starship 7 is part of the Configuration Management Solution Caimit Universe 7, but it can also be used completely independently.

Using a Web Browser, the structure of Configuration Items (CI) can be designed, extended or changed. This allows companies to react quickly and efficiently to new requirements without having to resort to expensive database programmers or administration specialists. Starship 7 also enables users to define dependencies and associations between individual CI types and to show the complete structure of the CMDB in a clearly arranged mind map. The database structures thus created may be imported into other applications using corresponding interfaces.

“The most important function any CMDB has to provide to its users is the ability to design and implement a clean Business Service Management Object Model” says Volker Wiora, Managing Director of Caimit Software. “With this free offering, we enable consultants, CMDB architects and IT Service managers to build the ideal data model for their CMDB solution following the best practices of ITIL”.

Pricing and Availability

Caimit Starship 7 will be available at the end of October 2007 and can be installed and used free of charge by one user. Interested parties are welcome to register for the beta-program at:

About Caimit Universe 7

Caimit Universe 7 is a vendor and platform independent Configuration Management Database (CMDB) with a web-based interface. Its object-oriented architecture enables great flexibility and adaptability to any company-size and organizational form, and allows authorized users to change the IT-infrastructure model without developer or database admin support. Caimit Universe 7 provides professional IT Asset and Service-Management through integrated structures for data federation and change management, and includes additional functionality like Power and HVAC Management.

Caimit Universe 7 is distributed in the United States through Cayenne Technologies:

About Caimit Software

Caimit Software is a leading vendor in the Business Service Management space with Caimit Universe 7 being the central backbone technology that dynamically connects business oriented IT-Services with the underlying IT-Infrastructure. As a company and software vendor, Caimit is committed to comply with ITIL and other leading industry standards and guidelines. This also means support for technological industry standards, such as SOAP, and modern forms of communication and team cooperation.

More information:


More IT Service Management Press Releases

No comments

Digital Fuel Partners with World’s Leading Telco Service Providers at Global T8 Summit

Dallas, TX, USA — November 6, 2007

Digital Fuel

No comments

Hitachi Consulting to Host Live Webinar Revealing Top 4 Secrets to Field Service Success

DALLAS, TX — January 22, 2008

Microsoft and Hitachi Consulting, a global business and IT consulting services company of Hitachi Ltd (NYSE:HIT), will host a live webinar offering field service organizations information on how to get the most productivity and efficiency from their field service processes, personnel and technology. The webinar is free and will begin at 10 a.m. CST on Wednesday, January 30, 2008. Click here for more information and to register.

With the help of Hitachi Consulting and other industry experts, webinar participants will learn the keys to planning, implementing, and supporting an end-to-end automated service management solution that will increase field force productivity and drive top line revenue and customer retention.

The featured speaker is renowned field service automation professional Greg Lush, a 20-year veteran of the service industry and current CIO of The Linc Group, a national service provider and a 2007 recipient of a Microsoft Pinnacle award. Mr. Lush has spent his career building service and training organizations to help clients get strategic value from service management.

In addition, all webinar participants will receive a free white paper “Integrating People, Information, and Resources to Empower Field Services Organizations.”

The webinar is being hosted by the field service practice of Hitachi Consulting, a leading provider of field service consulting and solutions, as well as back-to-back Microsoft Business Solutions US Partner of the Year.

“We want to share our Microsoft and field service expertise with potential clients and help guide them through the critical factors of field service management improvement,” said Mike Gillis, managing vice president of the Hitachi Consulting Microsoft Dynamics practice. “The webinar is designed to reveal critical operational and cultural tips and tricks needed to establish a solid foundation for a truly successful enterprise-wide service management solution.”

For more information and to register for the free webinar, visit

About Hitachi Consulting Corporation

As Hitachi, Ltd.’s (NYSE: HIT) global consulting company, with operations in the United States, Europe and Asia, Hitachi Consulting is a recognized leader in delivering proven business and IT strategies and solutions to Global 2000 companies across many industries. With a balanced view of strategy, people, process and technology, we work with companies to understand their unique business needs, and to develop and implement practical business strategies and technology solutions. From business strategy development through application deployment, our consultants are committed to helping clients quickly realize measurable business value and achieve sustainable ROI.

Hitachi Consulting’s client base includes 25 percent of the Global 100 as well as many leading mid-market companies. We offer a client-focused, collaborative approach and transfer knowledge throughout each engagement.

For more information, call 1.877.664.0010 or visit


Find More IT Service Management Press Releases

No comments

Dealer Management System That Suits “You” Is Now Within Your Reach

With the growing economy, businesses prospered. And with flourishing business, the need for automated solutions realized. Automated solutions are capable of eliminating complicated warehouse processes. One of the biggest challenges for businesses is to manage customers, stocks, and services in a cost-effective manner. Accessing complete information through your screens, automating business processes and taking real-time critical decisions simplifies and manages each phase of your distribution chain from customers, ordering, delivery, payment, inventory, and right through to services management.

In modern times, is a powerful solution to maximize productivity and reduce operational cost. It is specifically created for large equipment manufacturers. connects diverse departments, creates transparency across the domains and nullifies the errors in transactions. DMS proves to be extremely beneficial if the company is spread out at various locations. In such a situation it becomes imperative to organize data in one place from where it could be effectively retrieved by all others.

Acquiring a DMS can open a new horizon for your business growth. The key features are as follows:

DMS services are, generally, affordable. Apart from that, the system reduces your error cost and increases productivity, which altogether covers the amount paid for DMS and increased efficiency brings profit to the organizations.


Diverse departments of an organization are connected; which reduces the delay in the process and making it more transparent. Due to its inter-connectivity, employees can track the status, communicate easily, avoid errors and mis-communications, avoids delay caused due to hand-to-hand transfer of information, eliminates administration cost and automatically recovers and warns about fatal errors.

DMS is not a rigid system and the reputed DMS providers make sure that DMS is always ready for market transition. Also, every organization has its distinct requirement. DMS is generally flexible enough to change according to those requirements.

Various companies offer . Almost every IT service organization offers you with ready-made solutions that may fit your requirement with little customization. In competition, you may find various add-on features in your DMS. However, unnecessary features would only complicate your system and put its performance at stake. Many DMS system integrates with your CRM or has some CRM components for better customer relationship. This kind of DMS is worth buying only if your organization’s doesn’t demand a full-fledged CRM. Your best DMS solution must include the following :

Rapid data entry is possible only with screens that are user-friendly. System depicts its usability through its interface. Company resources can be saved through non-intensive training to the user, which is possible if the screen allows easy grasping of system functions.

DMS is an effective system only if it takes into account all the operations in a particular domain from receipt of goods, through to ordering and dispatch. The system tracks your stock indicating goods that have been stored, current stock levels, product categories, pricing information, serial numbers and weight classifications. It also counts the inventory of perishable goods.

As mentioned earlier, customization is a very important aspect for choosing your DMS. It is not necessary that the already-made DMS system meets your organization’s requirements completely. DMS can yield effective results only when customized effectively. If the customization is up to the mark, it can also mitigate risks involved at various stages of distribution process.

Commanding finance with invoice, debtor tracking and cash allocation of incoming payments is the task done through optional accounting module. This module is better kept optional. With this, Handling and storage charges are effortlessly recharged to your clients.

This module can be used to get the best shipping freight rates every time through cost comparison.

DMS must contain several roles and integrate several security measures as data is crucial for every organization. An electronic flow of data should be constantly monitored to secure your enterprise from data theft.

The competent markets have brought-in several DMS solutions and each provides distinct features. Compare the best prices in the market and invest in one that you think is most effective and enhances your company’s performance to the maximum.

Grey Matter India provides Offshore Software Development in India, custom Web Application Development and SEM, SEO, SMO, Analytics services team in India.

Related IT Service Management Articles

No comments

Jim J. Mills Joins Master Chemical Corporation as North America Technical Service Manager

Perrysburg, Ohio — June 13, 2008

Master Chemical Corporation has named Jim J. Mills to the position of North America Technical Service Manager, responsible for overseeing all North American Technical Service Department operations. As North America Technical Service Manager, Mr. Mills will interface with Master Chemical customers and identified prospects. Also, he will work closely with Master Chemical’s Europe, India, and Asia Technical Service groups. “We are pleased to announce that Jim Mills will lead our Technical Service Team,” said Vice President, Research and Development Michael C. Weismiller, PhD. “He has impressive credentials and will also be a valuable addition to our cross-functional New Product Development Team,” he stated.

According to Dr. Weismiller, Mr. Mills will travel frequently to Master Chemical customers and obtain the “Voice of the Customer”. He will share this information with our New Product Development teams, which are continuously working to find ways to develop innovative new products and techniques to improve customer productivity. Mr. Mills will also continue to increase the Technical Lab’s efficiency by cross-training staff, upgrading equipment, and improving laboratory methods–including our premier distributor methods and test kits.

Mr. Mills holds a Bachelor of Science in Chemistry from Ohio University and a Masters in Business Administration from Otterbein College. Prior to joining Master Chemical, Mr. Mills was employed by Houghton Fluidcare Inc., as complex manager for the Western Tennessee, Dana, Norandal, and Toyota Bodine manufacturing facilities.

About Master Chemical Corporation

Master Chemical Corporation was founded on November 13, 1951. Since then, working closely with the worldwide metalworking community, Master Chemical Corporation has developed and marketed a full line of specialty cutting and grinding fluids, cutting oils, concentrated washing and cleaning compounds, and rust preventives all under the TRIM

No comments

Agentek Expands Field Service Management with Real-Time Workforce Optimization from 360 Scheduling

Atlanta, GA — July 31, 2008

Agentek, Inc., a leading mobile field service software provider, today announced Agentek Workforce Optimization, a dynamic routing and scheduling optimization solution powered by a partnership with 360 Scheduling, the leading workforce scheduling engine.

Escalating fuel prices, unexpected repairs, high maintenance costs, traffic delays and rescheduling issues all erode field service profits. Agentek’s new offering of street-level routing, time-of-day travel calculations and turn-by-turn direction capabilities reduce fuel expense, minimize travel, and maximize the field force productive time with customers.

“Forward-thinking organizations are looking to manage unexpected problems in real-time as well as shifting time wasted on working the internal systems to value added tasks supporting their customers,” said Jeff Jarvis, President and CEO of Agentek.

Agentek’s field service workforce optimization solution provides the ability to adjust quickly to changing business conditions, ensuring the right technician with the right skill level goes to the right job at the right time – enabling companies to dramatically cut costs, improve technician productivity and improve service level attainment.

“We have found in Agentek a like-minded organization who passionately shares our vision of delivering best-in-class field service management solutions,” said Laurent Othac), 360 Scheduling’s Chief Executive Officer. “We are proud that our web-based real-time scheduling engine met with Agentek’s exacting requirements for an enterprise class platform and was chosen for their next wave of innovation with field workforce optimization and mobility.”

“The key to mobile excellence is the ability to adjust quickly to changing business conditions, ensuring that the right technician with the right skills goes to the right job at the right time,” continued Jarvis. “Customers turn to Agentek to solve the two greatest inefficiencies that plague field service operations: responding in real-time to unexpected problems, and eliminating the large amount of time consumed by working the internal systems rather than working for customers. Mitigating these two problems dramatically cuts costs, improves technician productivity and improves service levels. We have found in 360 Scheduling, the ideal partner to deliver on that promise”.

About Agentek

Agentek is a leading provider of mobile field service software software and workforce optimization solutions that enable businesses to achieve a predictable, reliable and repeatable customer experience from commitment to service fulfillment in real-time. From pre-packaged and configured applications to backend enterprise integration, Agentek delivers end-to-end mobile workforce optimization solutions that empower the field and unite the enterprise in field service, route accounting, direct store delivery and logistics automation. Find out how leading companies are leveraging Agentek’s fully-connected mobile technology to develop new service revenues, cultivate customer loyalty and gain competitive advantage.

About 360 Scheduling

Headquartered in Nottingham, England, 360 Scheduling is the world’s leading provider of mobile workforce scheduling. In addition to real-time route planning and enterprise-class optimization, 360 Dynamic Scheduling Engine offers predictive deployment capabilities, demand forecasting, performance analysis and resource profiling in a Service Oriented Architecture platform. 360 Dynamic Scheduling Engine has been adopted by many vendors of Mobility and Service Management applications as the industry’s benchmark scheduling engine.


More IT Service Management Press Releases

No comments

NetApp with Microsoft and Cisco simplifies transition to Private Cloud

NetApp has joined Microsoft Corp.’s Hyper-V Cloud Fast Track program with a validated data center architecture design that simplifies private cloud deployment and operations. The NetApp Hyper-V Cloud Fast Track with Cisco data center architecture design helps customers accelerate their business by enabling IT to rapidly respond to changing business needs while providing application availability and improving management efficiencies through automation.

The NetApp Hyper-V Cloud Fast Track with Cisco data center architecture design helps customers accelerate their business by enabling IT to rapidly respond to changing business needs while providing application availability and improving management efficiencies through automation.


Validated through the Hyper-V Cloud Fast Track program, the NetApp Hyper-V Cloud Fast Track with Cisco data center architecture design helps customers reduce infrastructure and application deployment time from days to hours while helping them achieve greater utilization of their physical and virtual resource pools. The NetApp Hyper-V Cloud Fast Track with Cisco data center architecture design uses Windows Server 2008 Hyper-V R2 and Microsoft System Center, a common management platform to help ease management and enable automation and self-service provisioning of the entire private cloud infrastructure, including features such as automated self-service provisioning via native Opalis Integration Packs.

The NetApp Hyper-V Cloud Fast Track with Cisco data center architecture design uses Windows Server 2008 Hyper-V R2 and Microsoft System Center, a common management platform to help ease management and enable automation and self-service provisioning of the entire private cloud infrastructure, including features such as automated self-service provisioning via native Opalis Integration Packs.

Built on a flexible, shared infrastructure, the NetApp Hyper-V Cloud Fast Track with Cisco design is a tested data center architecture that can scale vertically or horizontally. The architecture design is comprised of Cisco Unified Computing System (UCS) servers and Cisco Nexus switches; Windows Server 2008 Hyper-V R2 and Microsoft System Center components, including Microsoft System Center Virtual Machine Manager, Microsoft System Center Operations Manager, Microsoft System Center Service Manager, and Opalis Integration Server; and NetApp unified storage systems running Data ONTAP, with a software bundle that includes the NetApp OnCommand 3.0 plug-in for Microsoft.


For More Details See


VARIndia provides the Latest & Top Breaking Information Technology (IT) news, 
Telecommunication news and product reviews.

No comments

Next Page »

Powered by CDN Rewrites